A QSR brand with 100+ outlets in India. The client's name is kept confidential.
01 The Challenge
Inconsistent IT support, high downtime and people dependency impacted store operations and business expansion.
02 What i4T Did
Implemented people independent support model with tools, processes and training.
Tools
Support tools in place, with 100% of tickets logged in an ITSM system.
Processes
Defined support processes, so support no longer depends on individual people.
Training
Training for the team running the support model.
03 The Outcome
- Improved incident management
- 100% ticketing in ITSM system
- Faster store issue resolution
- Stronger asset visibility