A fashion retailer with stores across India. The client's name is kept confidential.
01 The Challenge
High dependency on dedicated teams, rising costs and challenges in supporting rapid store expansion across India.
02 What i4T Did
Migrated to a hybrid shared model with SLA-driven support, process automation and technology project execution.
Hybrid shared model
Migrated from a high dependency on dedicated teams to a hybrid shared support model.
SLA-driven support
Support delivered and measured against SLAs.
Process automation
Automation of support processes as part of the new model.
Technology projects
Technology projects executed and delivered alongside day-to-day support.
03 The Outcome
- SLA driven support excellence
- Cost optimization achieved
- Technology projects delivered
- Scalable model for growth